UQhakazo Services (Pty) Ltd t/a UQhakazo Gas & Energy
Protection of Personal Information Act (POPIA) Notice
This Privacy Policy explains how UQhakazo Services, trading as UQhakazo Gas & Energy, collects, uses and protects your personal information in accordance with the Protection of Personal Information Act (POPIA).
We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently and securely.
About Us
UQhakazo Services (Pty) Ltd, trading as UQhakazo Gas & Energy, is a gas supply and delivery company based in Cape Town, providing gas refilling, exchange and delivery services to residential and commercial customers.
Information We Collect
We collect and process personal information primarily to provide our services and communicate with you effectively.
This may include:
- Full name
- Contact details (phone number, email address)
- Delivery address
- Order and transaction details
- Any additional information you provide when contacting us
Where possible, we will clearly indicate what information is required and what is optional.
We may also collect website usage information through cookies to improve your experience and understand how our website is used.
How We Use Your Information
Your personal information will only be used for the purpose for which it was collected, including:
- Processing and delivering your gas orders
- Communicating with you regarding enquiries or orders
- Verifying your identity for security purposes
- Providing customer support
- Improving our products, services and website experience
- Conducting internal analysis and record keeping
- Complying with legal and regulatory requirements
We do not use your information for purposes unrelated to our services without your consent.
Sharing of Information
We may share your personal information with trusted third parties who assist us in delivering our services, such as:
- Delivery partners
- Payment service providers
- Technical and website service providers
All third parties are required to comply with POPIA and maintain the confidentiality and security of your information.
We may also disclose your information:
- Where required by law
- To protect our rights, property or safety
- In connection with legal proceedings
Information Security
We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access or disclosure.
Our security practices include:
- Secure systems and data storage
- Controlled access to information
- Monitoring and managing system access
- Safe handling and transmission of data
We continuously review and update our security measures to ensure your information remains protected.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of your information
- Request deletion of your personal information where applicable
- Withdraw consent where processing is based on consent
To process such requests, we may require proof of identity.
Please note that a legally permitted fee may apply for certain requests.
Definition of Personal Information
Personal information refers to any information relating to an identifiable, living individual or existing legal entity. This includes, but is not limited to:
- Names and contact details
- Physical and delivery addresses
- Email addresses
- Transactional or service-related information
Cookies and Website Usage
Our website may use cookies to enhance your browsing experience and analyse usage patterns. You can adjust your browser settings to refuse cookies if you prefer.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to access, update or delete your personal information, please contact us using the details provided on our website.